Keep customers informed from cart to delivery with automated email, SMS, and WhatsApp notifications. Reduce "where's my order?" support tickets by 70%.
"Where's my order?" floods your support inbox. Customers don't know if payment went through or when to expect delivery.
Your team manually sends shipping updates via email. Time-consuming, error-prone, and doesn't scale.
Shopify/WooCommerce emails are generic and don't support WhatsApp or SMS for critical updates.
Klaviyo charges $60-300/month for basic transactional emails. You need something affordable for your margins.
Automate every touchpoint from cart abandonment to post-delivery review requests—across email, SMS, and WhatsApp—all from one platform.
Send after 1 hour if cart is abandoned. Include cart items, total, and one-click checkout link.
Send immediately after payment. Include order details, estimated delivery, tracking link, and invoice PDF.
After order moves to "processing" status. Let them know you're working on it.
When order ships. Include tracking number, carrier info, estimated delivery date.
Morning of delivery day. "Your order arrives today!" with delivery window if available.
When package is delivered. "Your order has arrived! Enjoy your purchase."
After customer has had time to use the product. Include review link and discount for next purchase.
Use webhooks to trigger Sendmator notifications:
// Shopify Webhook (order/create)
// Configure webhook URL: https://api.sendmator.com/v1/webhooks/shopify
// Or manually trigger via API after order:
fetch('https://api.sendmator.com/v1/send/template', {
method: 'POST',
headers: {
'Authorization': 'Bearer YOUR_API_KEY',
'Content-Type': 'application/json'
},
body: JSON.stringify({
template_id: 'order_confirmation',
to: order.email,
phone: order.phone, // for SMS
variables: {
order_number: order.number,
customer_name: order.customer_first_name,
order_total: order.total_price,
tracking_url: order.tracking_url,
items: order.line_items
}
})
});Trigger notifications at each order status change:
// After payment success
await sendOrderNotification('confirmed', order);
// When order starts processing
await sendOrderNotification('processing', order);
// When order ships
await sendOrderNotification('shipped', order, { tracking_number: '...' });
// When delivered
await sendOrderNotification('delivered', order);
// Helper function
async function sendOrderNotification(status, order, extra = {}) {
const templates = {
'confirmed': 'order_confirmation',
'processing': 'order_processing',
'shipped': 'order_shipped',
'delivered': 'order_delivered'
};
return fetch('https://api.sendmator.com/v1/send/template', {
method: 'POST',
headers: {
'Authorization': 'Bearer YOUR_API_KEY',
'Content-Type': 'application/json'
},
body: JSON.stringify({
template_id: templates[status],
to: order.customer_email,
phone: order.customer_phone,
variables: {
customer_name: order.customer_name,
order_number: order.id,
...extra
}
})
});
}For 1,000 orders/month: $37/month vs Klaviyo's $60-300/month
Proactive updates eliminate "where's my order?" questions
WhatsApp + SMS ensures critical updates always arrive
Informed customers are happy customers
Set up order notifications in 20 minutes. 100 free emails to test with real orders.
No credit card required • $37/month for 1,000 orders