Reduce No-Shows by 40%

Complete Booking Flow with Sendmator

// Your booking API endpoint
app.post('/api/bookings', async (req, res) => {
  const { customerId, serviceId, datetime } = req.body;

  // Create booking in your database
  const booking = await db.bookings.create({
    customerId,
    serviceId,
    datetime,
    status: 'confirmed'
  });

  const customer = await db.customers.findById(customerId);
  const service = await db.services.findById(serviceId);

  // 1. Send instant email confirmation
  const emailConfirmation = await sendmator.send({
    template: 'booking-confirmation-email',
    to: customer.email,
    channel: 'email',
    data: {
      customerName: customer.name,
      serviceName: service.name,
      appointmentDate: formatDate(datetime),
      appointmentTime: formatTime(datetime),
      location: service.location,
      staffName: service.staffName,
      price: service.price,
      addToCalendar: generateCalendarUrl(booking),
      cancelUrl: `https://yourbooking.com/cancel/${booking.id}`
    }
  });

  // 2. Schedule SMS reminder for 24 hours before
  const reminder24h = await sendmator.send({
    template: 'appointment-reminder-sms',
    to: customer.phone,
    channel: 'sms',
    data: {
      customerName: customer.name,
      serviceName: service.name,
      appointmentTime: formatTime(datetime),
      cancelUrl: `https://yourbooking.com/cancel/${booking.id}`
    },
    scheduled_at: new Date(datetime.getTime() - 24 * 60 * 60 * 1000)
  });

  // 3. Schedule WhatsApp reminder for 1 hour before
  const reminder1h = await sendmator.send({
    template: 'appointment-reminder-urgent',
    to: customer.whatsapp || customer.phone,
    channel: 'whatsapp',
    data: {
      serviceName: service.name,
      appointmentTime: formatTime(datetime),
      location: service.location,
      parkingInfo: service.parkingInfo
    },
    scheduled_at: new Date(datetime.getTime() - 1 * 60 * 60 * 1000)
  });

  // Save message IDs to cancel if booking changes
  await db.bookings.update(booking.id, {
    messageIds: [emailConfirmation.id, reminder24h.id, reminder1h.id]
  });

  res.json({ success: true, booking });
});