Service Delivery

As a cloud-based SaaS (Software as a Service) platform, all Sendmator services are delivered digitally:

• Instant Access: Account access is granted immediately upon successful registration
• Credit Purchase: Email sending credits are added to your account instantly after payment confirmation
• API Keys: API credentials are generated and available in your dashboard immediately
• Features: All platform features are accessible online 24/7 from any device
• No Downloads Required: Access our platform directly through your web browser

Delivery Timeline

Email Delivery Service

For the actual email sending service we provide:

• Immediate Sending: Emails are sent immediately when you trigger the API or use the dashboard
• Scheduled Emails: Emails scheduled for future delivery are sent at the exact time specified
• Delivery Speed: Average delivery time to recipient inboxes is 1-5 seconds
• 99.9% Deliverability: Industry-leading delivery rates to ensure your messages reach recipients
• Real-time Tracking: Monitor delivery status in real-time through your dashboard

Access and Availability

Our service is available globally with guaranteed uptime:

• 24/7 Availability: Access the platform anytime from anywhere in the world
• 99.9% Uptime SLA: We guarantee service availability with minimal downtime
• Multiple Data Centers: Redundant infrastructure ensures reliable access
• No Geographic Restrictions: Available in all countries (subject to compliance)
• Mobile Responsive: Access from desktop, tablet, or mobile devices

Payment Processing

Credit purchases are processed through secure payment gateways:

• Instant Processing: Most credit card payments are processed within 1-2 minutes
• Verification Delays: Some payments may require additional verification (up to 24 hours)
• Failed Payments: You'll be notified immediately if payment fails, with no credits deducted
• Payment Confirmation: Email receipt and dashboard notification upon successful purchase

Support for Delivery Issues

If you experience any issues with service access or credit delivery:

• Immediate Support: Contact support@sendmator.com for urgent access issues
• Payment Issues: Credits not appearing? Contact us within 24 hours for immediate resolution
• Technical Problems: Dashboard access issues are prioritized and resolved quickly
• Response Time: Critical delivery issues receive immediate attention

International Service

Sendmator is a global platform with no international "shipping" considerations:

• No Customs: As a digital service, there are no customs or import fees
• No Shipping Charges: No additional charges based on location
• Uniform Pricing: Same credit pricing for all users worldwide (in USD)
• Currency Conversion: Your bank may apply currency conversion fees for non-USD payments
• Compliance: We comply with local regulations in all operating regions

Service Interruptions

In rare cases of service interruptions:

• Planned Maintenance: Scheduled maintenance is announced 48 hours in advance
• Maintenance Windows: Typically performed during low-traffic periods (late night EST)
• Unplanned Outages: Status updates provided via Discord and email
• Service Credits: Extended outages may result in credit compensation
• Status Page: Check our status page for real-time service health information

Data and Content Delivery

Your data and content are available instantly:

• Contact Import: CSV imports are processed immediately (typically seconds for thousands of contacts)
• Template Creation: Templates are saved and available instantly
• Analytics Data: Real-time analytics with no delay
• Data Export: Export your data anytime with instant download

Refunds and Returns

Since we provide digital services with instant delivery:

• No Physical Returns: There are no physical products to return
• Refund Policy: Unused credits may be eligible for refunds (see our Refund Policy)
• Service Guarantee: We stand behind our service quality and deliverability
• Cancellation: Cancel your account anytime (see Cancellation Policy)

Questions About Service Delivery?

If you have any questions about accessing our services or credit delivery, please contact us: