Credit-Based Refund Policy

Since Sendmator operates on a pay-as-you-go credit system, our refund policy is designed to be fair and transparent for unused credits and subscription fees.

Eligible Refunds

You may be eligible for a refund in the following circumstances:

• Unused credits purchased within the last 30 days
• Pro plan subscription fees for the current billing period
• Service downtime exceeding 24 hours in a billing period
• Technical issues preventing service usage
• Accidental duplicate purchases

Non-Refundable Items

The following are generally non-refundable:

• Used credits (emails already sent)
• Credits purchased more than 30 days ago
• Pro plan features that have been actively used
• Third-party integration costs
• Data export or migration services

Refund Process

To request a refund:

1. Contact our support team at support@sendmator.com
2. Provide your account details and reason for the refund request
3. Include any relevant transaction IDs or purchase information
4. Allow 3-5 business days for review and processing

Processing Timeline

Approved refunds will be processed within 5-10 business days back to your original payment method. Credit card refunds may take additional time depending on your bank.

Partial Refunds

For Pro plan subscriptions, partial refunds may be offered based on unused time in the billing period and features utilized.

Service Disruption Credits

In case of significant service disruptions, we may offer service credits equivalent to the downtime experienced, which can be used for future email sending.

Contact Information

For refund requests or questions about this policy, please contact our support team at support@sendmator.com or through the help center in your dashboard.